Advice

Had an accident?

Here are 12 important steps to take after a vehicle accident…

  1. Stay calm and make the accident scene as safe as possible
  2. Stop your vehicle if it is clear, safe and legal
  3. If it is clear, safe and legal, move the vehicle out of the travelled roadway
  4. Switch off the ignition of the car(s) involved
  5. Activate emergency hazard lights
  6. Notify police and ambulance (dial 000) if there are injuries, safety hazards or property damage
  7. Keep everyone clear of leaking petrol and battery acid
  8. Mark the scene of the accident with flares or retro reflective triangles
  9. Exchange names, addresses, registration numbers and relevant material with other parties (including witnesses) before leaving the accident scene
  10. Do not drive an un-roadworthy vehicle from the scene of the accident
  11. Get a copy of the police report of the accident from the local station
  12. Complete an Accident Information Form – you can download a copy below and keep it in your glove box.

Accident Information Form (PDF download)

It’s a good idea to download and print this PDF Accident Information Form, and keep it in your glove box compartment. To download the form, please click on the following link.

Download the Accident Information Form PDF

If you don’t have the Adobe PDF Reader on your computer, you can get the reader free from Adobe by clicking here.

Can you choose your repairer?

Most good insurance companies let you choose your own repairer, but some do not. The Victorian Automobile Chamber of Commerce (VACC) recommends that vehicle owners read, and understand, the small print on their insurance documents. The VACC has fielded a number of consumer questions about ‘choice of repairer’, after some motorists discovered they do not have the right to choose who repairs their vehicle after an accident.

If you are reading this because you have had an accident, we suggest that you check your policy or contact your insurance company to clarify whether you can choose your own repairer. If you have not had an accident, we highly recommended that you check your current policy to see whether your insurer allows you to select your own repairer. If not, we – along with the VACC – strongly suggest you immediately switch to another insurer that does.

Do you need to obtain quotes from several different repairers?

Most good insurance companies require only one quotation from a repairer of your choice. Some may insist on more than one quotation. Please check with your specific insurance company for details.

Caring for your car

Apart from your home, your vehicle is probably the single most expensive purchase you will make in your lifetime – so it is worth caring for it properly.

To help, we’ve included below a downloadable PDF Car Care Tips document with lots of useful tips for maintaining and protecting the outward appearance of your vehicle.

To download the form, please click on the following link.

Download the Car Care Tips PDF

If you don’t have the Adobe PDF Reader on your computer, you can get the reader free from Adobe byclicking here.

Mechanical care

For your safety, and the safety of your occupants and other road users, is it extremely important to maintain your vehicle in top mechanical condition.

This will also maximise your enjoyment of your vehicle, help minimise the need for major mechanical repairs in the future, and – in the case of service book servicing – ensure you maintain the highest possible resale value.

We recommend that you have your vehicle serviced by a properly qualified specialist that fully understands the intricacies and service requirements of your particular car.